Video Tracking Background Info
Efficiently tracking user engagement with LUCY’s awareness training videos is crucial. Monitoring both the number of users who play the video—via training emails or the awareness website—and analyzing average watch times provides insightful data for evaluating campaign effectiveness and training productivity. LUCY facilitates this by offering aggregate video-tracking statistics available in various report formats and on the statistics page, ensuring recipients are marked as "Trained" upon video completion.
How to track users watching an awareness video
Method 1: using the quiz checkbox
This method allows you only to verify if the video was played. It does not allow tracking of the video length. Please use method 2 to track more details.
- Mark the awareness template or website as "Quiz"
- Make sure your awareness website (or template) has the quiz-question-titles.js static file with the following content: {"1": "Video Played"}
- Add "onload" attribute to body tag of HTML content, so you get the following:
<body onload="lucyQuizStart();">
- Add "onplay" attribute to video tag of HTML, so you get the following:
<video onplay="lucyQuizAnswer(1,1);">
Method 2: using the video tracking JavaScript
Using our custom tracking JavaScript which can be downloaded here, allows you to track the video's played in LUCY's "flowplayer" which are used for all our video templates. The JS should be inserted into the bottom of the page where the flowplayer video is uploaded (please don't forget to add the script tag <script> at the beginning of the script and </script> at the end of the script:
This script allows you to track a video start and finish the event and also display the progress in statistics (rounded percent in different event types like video-10 for 10% video played or video-90 for 90% video played, etc.). When the video is started, it sends a "video-start" event. When the video is finished (played to the end), it sends a "video-finish" event to LUCY which leads to statistics like in this graphic:
So there two methods of tracking recipients watching LUCY awareness videos: with the help of the checkbox and using Javascript. One is able to choose whether to track only the fact of the video played or to track down the number of users played the video, sorting the users into groups based on the view duration. Both methods provide general statistics charts and add "Trained" marc to users' statistics.